When our customers come to us, they are often aware that they have many data issues in their CRM database but aren't sure of the best place to start fixing them. What we tell them is that the first step toward improving their data quality is gaining visibility into what exactly the issues are. Only then can they begin to create solutions to fix those issues.
The Customer Data Health Assessment offers such visibility and is the best place to start with Insycle. Many Insycle customers use this as their home base.
Insycle's Customer Data Health Assessment audits your entire CRM database and surfaces data quality issues that negatively impact your marketing, sales, and support efforts. Then, the Health Assessment guides you through the process of fixing them.
Insycle's Health Assessment comes with preloaded templates that track common data issues in your CRM. At the top of the Health Assessment page, you'll find an updated count of all records with identified data issues sorted into categories.
These issues are grouped into predefined categories:
- Business Validation
- Incomplete Data
- Duplicate Data
- Poorly Formatted Data
- Low-Quality Data
- Invalid Data
- Inconsistent Data
A single record may have multiple issues and will thus be included in multiple categories.
The Health Assessment also provides you with a breakdown of the individual issues detected within each category.
This will help you to identify the most common problems in your database and prioritize issues to fix.
The Customer Data Health Assessment not only identifies issues but also makes fixing those issues simple. On the Health Assessment page, next to each individual issue, you'll see the Review button.
Clicking this button will automatically load the appropriate Insycle module and template to fix the issue directly in Insycle.
For instance, if we click the Fix button next to By Company Name shown above, we'll be directed to the Merge Duplicates module with the correct template loaded.
This makes identifying and fixing data issues in your CRM simple and straightforward.
The Customer Data Health Assessment makes it easy to track your data health issues over time, allowing you to monitor and report on improvements. The Health Assessment page includes a graph that visualizes the number of weekly data issues in each of the different categories tracked in the Health Assessment.
Additionally, you can always turn back the clock to see data from previous Health Assessment runs. Insycle's Health Assessment analyzes your data on a nightly basis.
Then, you can return to previous dates to understand how your data health has changed over time or to report on previous time periods.
To give you insight into records that have been changed by Insycle when looking at data in your CRM, you can add a custom property, Insycle Run ID, to capture the Run ID for every Insycle operation that updates or creates a record.
For each object type you use with Insycle, add a new custom property with the label "Insycle Run ID". This field label is the only requirement for the integration to work properly. It's not dependent on the internal name or underlying API field name.
Once set up, each time you run an operation in Insycle on your CRM data, Insycle will automatically populate the field so you can refer back to the Run ID in the record history.
You can use the Run ID to look up the complete operation in the Activity Tracker or communicate with support.
Additional Resources
Related Help Articles
- My Company Uses Insycle, and I’m a New Admin—What Should I Do?
- Introduction to Modules and Apps: Which Module/App to Use for a Task
- Customer Data Health Assessment
- Track and Monitor Data Quality
- CRM Data Grader Overview
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