For security reasons, Insycle uses Single Sign-On (SSO) to authenticate users. There is no Insycle-specific username and password.
On the Insycle Login page, click the Log in with [your CRM] button. You will then need to approve access, and you will be automatically logged into Insycle.
The image above shows the Insycle login page, displaying Single Sign-On options for eight supported platforms — Salesforce, HubSpot, Intercom, Zendesk, Marketo, Yext, Mailchimp, and Pipedrive — each with a branded login button, allowing users to authenticate securely using their existing CRM credentials without a separate Insycle username or password. An arrow points to the Login link in the insycle.com header.
You can log in to Insycle only if you can log in to the target app. It is not possible to log in to Insycle without Single Sign-On (SSO).
Troubleshooting Login Issues
If you're not already logged in to your CRM, open a new browser tab or window, and log into your CRM directly. Once logged into your CRM, return to the Insycle Login page, click the Login with [CRM name] button, and select the account again. You may be prompted to grant Insycle access to your data; the page will then redirect to the Insycle app.
If you're still experiencing issues, please try the following steps:
- Use the Chrome browser
- Open a new Incognito window
- Log in to your app directly, for example, log in to Salesforce or HubSpot
- After you're logged in to the app successfully, log in to Insycle
If login is unsuccessful for any reason:
- Capture a screenshot or record a short video using Loom or any other tool.
- In Chrome, click the three-dot menu, then select More Tools > Developer Tools. Click the Console tab and capture any message shown there. See Google Developer Tools for more info.
- Send the recordings and console log via chat or email them to support@insycle.com
Common Scenarios
I clicked the app logo, but nothing happened
Your browser might have JavaScript disabled; you can either whitelist insycle.com or use the app server login page instead of the marketing site login page.
After clicking the app logo, it logged me into the app, not to Insycle
Some apps require that you have a browser session open before using Single Sign-On to log in. Please try logging in to Insycle again after logging in to the app.