Associate App FAQs

You can use any field in your database that syncs with Insycle to create associations between records; you just need to figure out which field in each object type will have the same value. For instance, you might select "Company" for contact records, and "Company Name" for company records. Or you could use "Email Domain" on the contact, and "Website Domain" on the company.

Common fields for linking contacts to companies include company names, domains, and URLs.

Yes. When associating records, if no matching record is found, Insycle can automatically create a new one.

To enable this, go to 2. Define Matching and check the Create new [Companies] when no matching is found box. In this example, when matching contacts to companies, Insycle populates a newly created company as follows:

• Matching fields: Any fields used in your 2. Define Matching criteria are set on the new company record, using the same values from the contact record.
• Company name: Controlled by the New Companies Name dropdown.

  • If one or more fields are selected, the new company name is set to the corresponding value(s) from the contact record, joined by a semicolon. For example, if you're matching on email domain and country, the new company name would be formatted as binswi.com; USA.

    

  • If the 'New Companies Name' field is left blank, the company is created with only the domain name field populated, set to the contact's email domain.

    

Yes. You can associate records in either direction. 

Though making relationships will work in both directions, consider that contacts to companies is the standard direction, and some features (such as the "If Company is Not Found Create New Company" feature) are only designed to work when contacts are being associated to companies.

In some cases, the direction may be important, such as when creating relationships with custom objects or between child and parent companies.

Yes, Insycle can help manage parent-child relationships. For more information, see the Associate or Link Parent-Child Companies article.

Insycle does not automatically know which record is the parent. You have to make that clear through the data itself. A common way of tagging the parent company is to include "HQ" in the company name field or as a label. Or you can create a custom field and manually tag parent companies before bulk-associating them with relevant child companies.

Yes, but you will have to run the Magical Import module multiple times. Insycle is only able to run one association operation with each run of the Magical Import module. So if you need to make up to three associations per contact, you'll need to run the module three times. Alternatively, once you've imported the CSV, you can make additional associations using Insycle's Associate app.

There are a couple of possible causes:

1. The Recipe was not saved to run in Update mode. To check this, in Insycle, open the relevant Recipe, click Review, and make sure it is set to run in Update mode.
2. The data sync to HubSpot may not have finished processing yet. Give it a few more minutes to complete the batch, then check again.
3. The workflow requires certain values to be present for the Insycle recipe to run, and due to another integration or process, the timing of the value populating the record happens after the workflow runs. 

Review these troubleshooting steps for complete DIY solutions to address any of the above issues.

Yes. For information about making child-parent associations from a CSV file, see the Associating Child and Parent Companies from a CSV With the Magical Import Module section of the Bulk Associate Child to Parent Companies in HubSpot article.

Yes. With Insycle's Associate app, you can create advanced association templates and run them from within HubSpot Workflows.

You’ll need to configure association templates in Insycle, bundle them into a Recipe, and insert the Recipe into your HubSpot Workflow.

To learn more, see Associate Records in HubSpot Workflows.

Yes. HubSpot waits for Insycle to complete all templates in the Recipe before moving on to the next action. In this example, HubSpot won't send the welcome email until the association Recipe is complete.

In HubSpot Workflows, simply remove the Recipe action from the Workflow and re-publish it.

No, it is not currently possible to access, update, or associate HubSpot activities through Insycle.

If you checked the Create new [object type] when no matching is found box in 2. Define Matching, you can identify the created records by a custom property value in HubSpot.

When Insycle creates a new record during the association process, the Original Source Data 2 property value will be "Insycle Data Management."