How to Troubleshoot Updates in HubSpot

Sometimes you need to troubleshoot updates made to HubSpot properties. You can have multiple apps connect to HubSpot and they all update records. In this article, we'll outline the steps to identify which app made a specific update.

Note that these instructions are a bit more technical than what you find in most of our How-To guides. 

Step 1: Open the relevant record in HubSpot and click "Details"

The "Details" button will open a dialog that shows the property history. See more details in HubSpot's View Property History article.

 

Step 2: Using Chrome browser, open the Developer Tools

For these troubleshooting steps, we'll use the Google Chrome browser.

Open the Chrome Developer Tools.

 

Step 3: Open the "Network" tab in the Developer Tools

  1. In Chrome Developer Tools, open the Network tab, and in the filter field enter: crm-object
  2. Click Details on the property in HubSpot again, and you should see two rows in the result areas.
  3. Click the second row, and on the panel to the right it would show: Request Method: GET

 

Step 4: Inspect the Preview and list the record properties

Pick the Preview tab and it will show the tree-like structure of the record.

Then, click the properties node, to expand it which would list all the record properties.

 

Step 5: Inspect version history and the sourceId value

Find the relevant property, and click to expand it. Then click to expand the versions node.

It should list all the versions in descending timestamp order (0 is the latest version).

For versions where the source is INTEGRATION, look at the sourceId value. That's the ID of the app that updated the record.

 

Step 6: Reviews apps installed on HubSpot

In HubSpot open "Connected apps". Then open Developer Tools again, and refresh the page.

 

Step 7: Match the sourceId to a specific app listing

In Chrome Developer Tools, open the Network tab and enter the filter: integrators

In the response, look under the listings node, expand it, and match the sourceId value to the id value of each listing (app).